Warranty Policy
Pine Peak offers voluntary 12-month warranty from date of purchase against manufacturing defects in products supplied by it.
WHAT DOES THE WARRANTY COVER?
Under normal usage conditions, this warranty covers;
- Any defect in design or manufacture which results in the product failing to perform substantially as described in authorised advertising or literature; and
- We will either repair or replace the product at our discretion
This voluntary warranty is provided in addition to your other rights and remedies under the Australian Consumer Law and does not exclude, restrict, modify, limit or override your rights under the Australian Consumer Law.
THE WARRANTY DOES NOT COVER:
- Damage resulting from improper use
- Damage caused by faulty installation or modification made during installation, unless installed by Pine peak
- Damage caused by mould, insects, animals, misuse, incorrect operation, adverse weather, accidents and fair wear and tear
- Costs, losses or charges:
- of removing and reinstalling the product
- for travel and /or other expenses due to customer’s remote location
- for transport charges and damage in transit. It is your responsibility to deliver and pick up your product, including any costs associated with the postage of your repair or replacement product. If you do freight your product we recommend that you insure against loss or damage
- directly or indirectly associated with the product failing to operate